{"id":1043,"date":"2024-08-16T13:52:31","date_gmt":"2024-08-16T13:52:31","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&p=1043"},"modified":"2024-08-16T13:52:32","modified_gmt":"2024-08-16T13:52:32","slug":"making-and-receiving-calls","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/making-and-receiving-calls\/","title":{"rendered":"Making and Receiving Calls"},"content":{"rendered":"\n

You can make a call from the Coworkers\/Contacts, Voicemail, or Call History screen.<\/p>\n\n\n\n

On the Coworkers\/Contacts, Voicemail, or Call History screen, a red dial pad icon shows in the lower-right corner. <\/p>\n\n\n\n

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  1. Press the dial pad icon<\/strong> to open the phone dialer view, where you can make calls.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    2. From the Phone Dialer window, dial the internal extension<\/strong> or external phone number<\/strong> of the person you want to contact.<\/p>\n\n\n\n

    3. When dialing, the top of the dial window shows autocomplete suggestions of other users (coworkers) with numbers that match the current dialing pattern. When dialing is complete, press the green dial icon<\/strong> to begin the call.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    TIP:<\/strong> The SIP acronym that shows on the green dial icon stands for Session Initiation Protocol, which is used to initiate the voice call session.<\/p>\n\n\n\n

    You can also make a call from an individual contact profile screen.<\/p>\n\n\n\n

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    1. From the Coworkers\/Contacts screen, find and press on the contact<\/strong> you want to call.<\/li>\n<\/ol>\n\n\n\n

      The contact\u2019s profile screen displays. <\/p>\n\n\n\n

      2. Press the phone <\/strong>icon to the right of the contact, to start <\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      Receiving a Call<\/a><\/p>\n\n\n\n

      When there is an incoming call, the Caller ID displays along with buttons for you to answer or reject the call. <\/p>\n\n\n\n

      See \u201cActive Call Options (Conference, Transfer, Switch Phone)\u201d for details on the functions available during an active call.<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      Active Call<\/a> Options (Conference, Transfer, Switch Phone)<\/p>\n\n\n\n

      When a call is in progress, the status, dialed number, and call timer will be displayed at the top of the screen along with the following call functions:<\/strong><\/p>\n\n\n\n