{"id":1060,"date":"2024-08-16T14:08:59","date_gmt":"2024-08-16T14:08:59","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1060"},"modified":"2024-08-16T14:09:01","modified_gmt":"2024-08-16T14:09:01","slug":"viewing-call-history","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/viewing-call-history\/","title":{"rendered":"Viewing Call History"},"content":{"rendered":"\n<p>From the left panel, click Call History to display your most recent call history list, including inbound, outbound, and missed calls.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"273\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1.png\" alt=\"\" class=\"wp-image-1061\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1.png 290w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1-50x47.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1-60x56.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1-100x94.png 100w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n\n\n\n<p>The records displayed show caller ID if available, call direction (inbound, outbound, or missed), call time, and call duration.<\/p>\n\n\n\n<p>Click on the <strong>Call History drop-down arrow<\/strong> at the top of the screen to select a view of All, Missed, Inbound, or Outbound Call History.<\/p>\n\n\n\n<p>Click on a <strong>call<\/strong> in the Call History list to display more options for the call:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"194\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/outbound.png\" alt=\"\" class=\"wp-image-1062\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/outbound.png 290w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/outbound-50x33.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/outbound-60x40.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/outbound-100x67.png 100w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Call<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"34\" height=\"29\" class=\"wp-image-1065\" style=\"width: 34px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-icon.png\" alt=\"\"><\/td><td>Calls back the selected contact or number<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Chat<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"39\" height=\"32\" class=\"wp-image-1064\" style=\"width: 39px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/chat-icon.png\" alt=\"\"><\/td><td>Starts a chat session with the selected contact<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Contact<\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"24\" class=\"wp-image-1063\" style=\"width: 27px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/contact-icon.png\" alt=\"\"><\/td><td>Enables you to view contact detail for the selected contact<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>From the left panel, click Call History to display your most recent call history list, including inbound, outbound, and missed calls. The records displayed show caller ID if available, call direction (inbound, outbound, or missed), call time, and call duration. Click on the Call History drop-down arrow at the top&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[158,357],"class_list":["post-1060","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-softphone-user-guide","ht_kb_tag-call-history","ht_kb_tag-view-call-history"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Viewing Call History - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to view call history with our guide to access and review your call logs, track call activity, and manage records efficiently.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Viewing Call History - Smart City Networks Support\" \/>\n<meta property=\"og:description\" content=\"Learn how to view call history with our guide to access and review your call logs, track call activity, and manage records efficiently.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart City Networks Support\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-16T14:09:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/\",\"name\":\"Viewing Call History - Smart City Networks Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/call-history-1.png\",\"datePublished\":\"2024-08-16T14:08:59+00:00\",\"dateModified\":\"2024-08-16T14:09:01+00:00\",\"description\":\"Learn how to view call history with our guide to access and review your call logs, track call activity, and manage records efficiently.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/#primaryimage\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/call-history-1.png\",\"contentUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/call-history-1.png\",\"width\":290,\"height\":273},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/viewing-call-history\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Viewing Call History\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\",\"name\":\"Smart City Networks Support\",\"description\":\"Smart City Networks Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Viewing Call History - Smart City Networks Support","description":"Learn how to view call history with our guide to access and review your call logs, track call activity, and manage records efficiently.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/","og_locale":"en_US","og_type":"article","og_title":"Viewing Call History - Smart City Networks Support","og_description":"Learn how to view call history with our guide to access and review your call logs, track call activity, and manage records efficiently.","og_url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/","og_site_name":"Smart City Networks Support","article_modified_time":"2024-08-16T14:09:01+00:00","og_image":[{"url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/","url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/","name":"Viewing Call History - Smart City Networks Support","isPartOf":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website"},"primaryImageOfPage":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/#primaryimage"},"image":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/#primaryimage"},"thumbnailUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1.png","datePublished":"2024-08-16T14:08:59+00:00","dateModified":"2024-08-16T14:09:01+00:00","description":"Learn how to view call history with our guide to access and review your call logs, track call activity, and manage records efficiently.","breadcrumb":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/#primaryimage","url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1.png","contentUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-history-1.png","width":290,"height":273},{"@type":"BreadcrumbList","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-history\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/smartcitynetworks.com\/hvsupport\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Viewing Call History"}]},{"@type":"WebSite","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website","url":"https:\/\/smartcitynetworks.com\/hvsupport\/","name":"Smart City Networks Support","description":"Smart City Networks Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/smartcitynetworks.com\/hvsupport\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/comments?post=1060"}],"version-history":[{"count":1,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1060\/revisions"}],"predecessor-version":[{"id":1066,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1060\/revisions\/1066"}],"wp:attachment":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/media?parent=1060"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-category?post=1060"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-tag?post=1060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}