{"id":1129,"date":"2024-08-16T15:09:33","date_gmt":"2024-08-16T15:09:33","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1129"},"modified":"2024-08-16T15:09:34","modified_gmt":"2024-08-16T15:09:34","slug":"sending-a-fax-from-the-user-portal","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/sending-a-fax-from-the-user-portal\/","title":{"rendered":"Sending a Fax from the User Portal"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">eFax enables you to send and receive faxes from the User Portal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NOTE:<\/strong> To use this feature, you must have at a minimum, a Basic seat license, access to the User Portal, and an enabled eFax account in the Hosted Voice application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To send a fax using the User Portal:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open and log in to the <strong>User Portal.<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NOTE:<\/strong> If you don&#8217;t see this button, the eFax is not configured or enabled on your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Hosted Voice Home Page displays:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"91\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-line.png\" alt=\"\" class=\"wp-image-1130\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-line.png 750w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-line-300x36.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-line-50x6.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-line-60x7.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-line-100x12.png 100w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click on the<strong> Fax <\/strong>menu icon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Fax screen displays in Inbox view, which shows a list of received faxes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"358\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/efax-section.png\" alt=\"\" class=\"wp-image-1131\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/efax-section.png 993w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/efax-section-300x108.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/efax-section-768x277.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/efax-section-50x18.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/efax-section-60x22.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/efax-section-100x36.png 100w\" sizes=\"auto, (max-width: 993px) 100vw, 993px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Fax Number section should show the fax number assigned to your user account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"52\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-numb.png\" alt=\"\" class=\"wp-image-1132\" style=\"width:234px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-numb.png 320w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-numb-300x49.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-numb-50x8.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-numb-60x10.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/fax-numb-100x16.png 100w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. Click the <strong>Send Fax<\/strong> button<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Send Fax dialog box displays:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"333\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/end-fax.png\" alt=\"\" class=\"wp-image-1133\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/end-fax.png 570w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/end-fax-300x175.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/end-fax-50x29.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/end-fax-60x35.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/end-fax-100x58.png 100w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Caller ID<\/strong> field should show your fax number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Click the <strong>Browse<\/strong> button, then attach the document you want to fax.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NOTE:<\/strong> Supported file types include: .html, .pdf, .doc, .docx, .jpg, .png, .tif, .odt, .txt<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. Type the <strong>10-digit fax number<\/strong> for where you want to send the fax.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. If needed, click the <strong>checkbox<\/strong> next to the \u201cAdd Cover Letter\u201d option, then complete the sender and recipient information.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"354\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-fax-cover.png\" alt=\"\" class=\"wp-image-1134\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-fax-cover.png 689w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-fax-cover-300x154.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-fax-cover-50x26.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-fax-cover-60x31.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-fax-cover-100x51.png 100w\" sizes=\"auto, (max-width: 689px) 100vw, 689px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">7. Click the <strong>Send<\/strong> button<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8. Click the <strong>drop-down arrow<\/strong> and then select <strong>Sent<\/strong> to view the status of a sent fax.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"208\" height=\"124\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbox.png\" alt=\"\" class=\"wp-image-1135\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbox.png 208w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbox-50x30.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbox-60x36.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbox-100x60.png 100w\" sizes=\"auto, (max-width: 208px) 100vw, 208px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>eFax enables you to send and receive faxes from the User Portal. NOTE: To use this feature, you must have at a minimum, a Basic seat license, access to the User Portal, and an enabled eFax account in the Hosted Voice application. To send a fax using the User Portal:&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[70],"ht-kb-tag":[386,387,88],"class_list":["post-1129","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-efax-user-guide","ht_kb_tag-fax-from-user-portal","ht_kb_tag-send-fax","ht_kb_tag-user-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sending a Fax from the User Portal - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to send a fax directly from the user portal to easily transmit documents and manage your faxing needs online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/sending-a-fax-from-the-user-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sending a Fax from the User Portal - 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