{"id":1165,"date":"2024-08-16T15:43:22","date_gmt":"2024-08-16T15:43:22","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&p=1165"},"modified":"2024-08-16T15:43:23","modified_gmt":"2024-08-16T15:43:23","slug":"logging-in-to-smart-city-connect-for-the-first-time","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/logging-in-to-smart-city-connect-for-the-first-time\/","title":{"rendered":"Logging In to Smart City Connect for the First Time"},"content":{"rendered":"\n

To log in to Smart City Connect:<\/p>\n\n\n\n

    \n
  1. On your iPhone or Android smartphone, open the Smart City Connect mobile app that you installed<\/a> previously.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    The Smart City Login dialog box displays.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    2. Type your pre-assigned Login Name<\/strong> in the following format:<\/p>\n\n\n\n

    ext@customerdomainname<\/p>\n\n\n\n

    The \u2018ext\u2019 is your user extension and \u2018customerdomainname\u2019 is your email address domain (Example: 1001@smartcity).<\/p>\n\n\n\n

    NOTE:<\/strong> Do not include \u2018.com\u2019 in your login name.<\/p>\n\n\n\n

    3. Type your Password<\/strong>.<\/p>\n\n\n\n

    4. Press Log In<\/strong>.<\/p>\n\n\n\n

    NOTE:<\/strong> If you do not know or forgot your login name or password, press the links above the Log In button and follow the instructions. Contact your company\u2019s administrator if you have any issues with accessing the Smart City Connect mobile app.<\/p>\n\n\n\n

    The Smart City Connect mobile app may need permission to access certain information or perform certain tasks on your smartphone. Review each screen that displays and allow or deny access accordingly. Below is an example permission screen.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    After you review the permission screens, you are now ready to start using the Smart City Connect mobile app.<\/p>\n\n\n\n

    NOTE:<\/strong> You only need to review the mobile app permissions the first time you log in to the Smart City Connect mobile app or if you uninstall and then reinstall the app.<\/p>\n\n\n\n

    NOTE:<\/strong> Once you are logged in to the Smart City Connect mobile app, an icon may show at the top of your smartphone screen to indicate that the mobile app is running in the background.<\/p>\n\n\n\n

    \"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

    To log in to Smart City Connect: The Smart City Login dialog box displays. 2. Type your pre-assigned Login Name in the following format: ext@customerdomainname The \u2018ext\u2019 is your user extension and \u2018customerdomainname\u2019 is your email address domain (Example: 1001@smartcity). NOTE: Do not include \u2018.com\u2019 in your login name. 3….<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[69],"ht-kb-tag":[397,396,78,398],"class_list":["post-1165","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-connect-user-guide","ht_kb_tag-connect-app","ht_kb_tag-logging-in-smart-city-connect","ht_kb_tag-smart-city-connect","ht_kb_tag-smart-city-connect-first-login"],"yoast_head":"\nLogging In to Smart City Connect for the First Time - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Get started with Smart City Connect by learning how to log in for the first time to start using the app with ease.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/logging-in-to-smart-city-connect-for-the-first-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Logging In to Smart City Connect for the First Time - 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