{"id":1179,"date":"2024-08-16T15:53:49","date_gmt":"2024-08-16T15:53:49","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1179"},"modified":"2024-08-16T15:53:50","modified_gmt":"2024-08-16T15:53:50","slug":"enabling-inbound-calls","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/enabling-inbound-calls\/","title":{"rendered":"Enabling Inbound Calls"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If the current answering rule is configured to ring only the desk phone for your extensions; a message will display, asking if you want to enable the softphone application to receive inbound calls.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"493\" height=\"204\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbound-phone.png\" alt=\"\" class=\"wp-image-1180\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbound-phone.png 493w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbound-phone-300x124.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbound-phone-50x21.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbound-phone-60x25.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/inbound-phone-100x41.png 100w\" sizes=\"auto, (max-width: 493px) 100vw, 493px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a custom answering rule that has a timeframe other than Default and is configured to ring only the desk phone for your extensions; the following message will display, letting you know that the phone may not be configured to receive all incoming calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NOTE:<\/strong> If this happens, contact your Hosted Voice administrator.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If the current answering rule is configured to ring only the desk phone for your extensions; a message will display, asking if you want to enable the softphone application to receive inbound calls. If you have a custom answering rule that has a timeframe other than Default and is configured&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[399,308],"class_list":["post-1179","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-softphone-user-guide","ht_kb_tag-enabling-inbound-calls","ht_kb_tag-softphone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enabling Inbound Calls - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Discover how to enable inbound calls on your softphone, set up and manage inbound call settings for seamless communication on your device.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/enabling-inbound-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enabling Inbound Calls - 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