{"id":1189,"date":"2024-08-16T16:06:47","date_gmt":"2024-08-16T16:06:47","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1189"},"modified":"2024-08-16T16:06:48","modified_gmt":"2024-08-16T16:06:48","slug":"viewing-call-center-agent-statistics","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/viewing-call-center-agent-statistics\/","title":{"rendered":"Viewing Call Center Agent Statistics"},"content":{"rendered":"\n<p>The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well as for over a specified time period.<\/p>\n\n\n\n<p><a>Viewing My Statistics<\/a><\/p>\n\n\n\n<p>In the MY STATISTICS section, you can view information about the calls that happened for the current day only.<\/p>\n\n\n\n<p><strong>NOTE: <\/strong>Click the <strong>Refresh button<\/strong>&nbsp;to retrieve the most up-to-date statistics.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"314\" height=\"380\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-stats.png\" alt=\"\" class=\"wp-image-1190\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-stats.png 314w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-stats-248x300.png 248w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-stats-41x50.png 41w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-stats-50x60.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-stats-83x100.png 83w\" sizes=\"auto, (max-width: 314px) 100vw, 314px\" \/><\/figure>\n\n\n\n<p>The statistics that show include important information, such as Number of Call Center Calls Taken, Average Talk Time, and number of Inbound and Outbound calls.<\/p>\n\n\n\n<p>You can hover over the Information Icon next to each statistic to view more information about each one.<\/p>\n\n\n\n<p>The following table describes each type of statistic available in the MY STATISTICS section:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"915\" height=\"881\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/talk-grid.png\" alt=\"\" class=\"wp-image-1191\" style=\"width:668px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/talk-grid.png 915w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/talk-grid-300x289.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/talk-grid-768x739.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/talk-grid-50x48.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/talk-grid-60x58.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/talk-grid-100x96.png 100w\" sizes=\"auto, (max-width: 915px) 100vw, 915px\" \/><\/figure>\n\n\n\n<p><a>Viewing My Graphs<\/a><\/p>\n\n\n\n<p>The MY GRAPHS section of the Call Center Agent dashboard displays a chart graph of an agent\u2019s call totals per hour, over the past 24 hours; and per day, over the last 10 days. This section also displays a pie chart to show from where the agent\u2019s inbound calls originated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"795\" height=\"540\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-calls-chart.png\" alt=\"\" class=\"wp-image-1192\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-calls-chart.png 795w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-calls-chart-300x204.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-calls-chart-768x522.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-calls-chart-50x34.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-calls-chart-60x41.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-calls-chart-100x68.png 100w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><\/figure>\n\n\n\n<p><strong>NOTE: <\/strong>You cannot make changes to the data that shows in the MY GRAPHS section.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well as for over a specified time period. Viewing My Statistics In the MY STATISTICS section, you can view information about the calls that happened for the current day only. NOTE:&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[25],"ht-kb-tag":[406,404,405,402,403],"class_list":["post-1189","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-center-user-guide","ht_kb_tag-call-center-agent-statistics","ht_kb_tag-my-graphs","ht_kb_tag-my-stats","ht_kb_tag-viewing-my-graphs","ht_kb_tag-viewing-my-statistics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Viewing Call Center Agent Statistics - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to view call center agent statistics to help you monitor performance, analyze data, and optimize your call center operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-call-center-agent-statistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Viewing Call Center Agent Statistics - 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