{"id":1229,"date":"2024-08-16T18:33:20","date_gmt":"2024-08-16T18:33:20","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1229"},"modified":"2024-08-16T18:33:21","modified_gmt":"2024-08-16T18:33:21","slug":"viewing-and-changing-softphone-settings","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/viewing-and-changing-softphone-settings\/","title":{"rendered":"Viewing and Changing Softphone Settings"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The settings section allows you to select your preferred options when using the Hosted Voice Softphone application:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To view or change application settings:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Open the <strong>Hosted Voice Softphone<\/strong> application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Navigation panel is displayed on the left side of the screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click <strong>Settings<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"295\" height=\"381\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings.png\" alt=\"\" class=\"wp-image-1230\" style=\"width:189px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings.png 295w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-232x300.png 232w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-39x50.png 39w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-46x60.png 46w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-77x100.png 77w\" sizes=\"auto, (max-width: 295px) 100vw, 295px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Settings panel displays.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"368\" height=\"402\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-2.png\" alt=\"\" class=\"wp-image-1231\" style=\"width:234px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-2.png 368w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-2-275x300.png 275w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-2-46x50.png 46w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-2-55x60.png 55w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/softphone-settings-2-92x100.png 92w\" sizes=\"auto, (max-width: 368px) 100vw, 368px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The following table describes each option on the Settings screen:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"910\" height=\"850\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-screen.png\" alt=\"\" class=\"wp-image-1232\" style=\"width:668px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-screen.png 910w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-screen-300x280.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-screen-768x717.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-screen-50x47.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-screen-60x56.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-screen-100x93.png 100w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The Smart City Voice Softphone was recently enhanced. Here are some key feature upgrades:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-style:normal;font-weight:400\">UI Framework Upgrade: Seamlessly handle components, including newer images, graphs, &amp; libraries<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:400\">PWA (Progressive Web App) &amp; Push Notification: native webphone application without the browser; push support when the application is closed<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:400\">iFrame Support: dedicated page with sidebar navigation &amp; configurable icons<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:400\">UA Registration Chip: includes network strength\/status.<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:400\">Hide Menus: in addition to the existing configs that hide particular menus (such as Call History), two additional configs have been added to completely hide the Call Center and\/or Settings panel: PORTAL_WEB_PHONE_SHOW_CALLCENTER and PORTAL_WEB_PHONE_SHOW_SETTINGS<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:400\">Pin Cards: web phone cards are now easier to pin (lock) in place. The pin icon is located in the upper right-hand corner of each card. Pinned cards will move to the top row.<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:400\">Notification of Multiple Instances: when a duplicate web phone tab is opened, the old tab will now display a warning to flag that a softphone is opened elsewhere&#8221;. The new tab should take over. The exception is when a call occurs on the old tab. In that case, the old tab will remain active, and the new tab will display a duplicate session warning. Once the new tab is closed, the old tab will auto-refresh and become active. This feature works while using the same browser. It does not work with an incognito window or different browsers\/computers.<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:400\">Hide Voicemail Forward: When set to no,&nbsp; select PORTAL_WEBPHONE_USERS_VMAIL_HIDE_FORWARD to hide the voicemail forward option in the web phone and the Portal.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The settings section allows you to select your preferred options when using the Hosted Voice Softphone application: To view or change application settings: 1. Open the Hosted Voice Softphone application. A Navigation panel is displayed on the left side of the screen. 2. Click Settings. The Settings panel displays. The&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[421,308],"class_list":["post-1229","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-softphone-user-guide","ht_kb_tag-settings","ht_kb_tag-softphone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Viewing and Changing Softphone Settings - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Viewing and Changing Softphone Settings are super easy with a click of the navigation panel on the menu right-hand side.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/viewing-and-changing-softphone-settings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Viewing and Changing Softphone Settings - 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