{"id":1268,"date":"2024-08-16T19:09:41","date_gmt":"2024-08-16T19:09:41","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1268"},"modified":"2024-08-16T19:09:43","modified_gmt":"2024-08-16T19:09:43","slug":"managing-answering-rules-softphone","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/managing-answering-rules-softphone\/","title":{"rendered":"Managing Answering Rules &#8211; Softphone"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">From the left panel, click <strong>Answering Rules<\/strong> to display a list of your phone extension\u2019s answering rules. To re-prioritize the rules, grab the grip lines at the right to reorder the answering rules, the change is saved automatically.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"196\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1.png\" alt=\"\" class=\"wp-image-1269\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1.png 290w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1-50x34.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1-60x41.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1-100x68.png 100w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Click on a specific <strong>answering rule<\/strong> to display more detail about the rule. While viewing a rule, you can click the <strong>ellipsis button<\/strong> at the top right to delete or disable the rule.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"157\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/holiday-1.png\" alt=\"\" class=\"wp-image-1270\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/holiday-1.png 290w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/holiday-1-50x27.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/holiday-1-60x32.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/holiday-1-100x54.png 100w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>From the left panel, click Answering Rules to display a list of your phone extension\u2019s answering rules. To re-prioritize the rules, grab the grip lines at the right to reorder the answering rules, the change is saved automatically. Click on a specific answering rule to display more detail about the&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[164,308],"class_list":["post-1268","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-softphone-user-guide","ht_kb_tag-answering-rules","ht_kb_tag-softphone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managing Answering Rules - Softphone - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to manage answering rules in your softphone to set up, customize, and ensure efficient handling of incoming calls.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Answering Rules - Softphone - Smart City Networks Support\" \/>\n<meta property=\"og:description\" content=\"Learn how to manage answering rules in your softphone to set up, customize, and ensure efficient handling of incoming calls.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart City Networks Support\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-16T19:09:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/\",\"name\":\"Managing Answering Rules - Softphone - Smart City Networks Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/rules-1.png\",\"datePublished\":\"2024-08-16T19:09:41+00:00\",\"dateModified\":\"2024-08-16T19:09:43+00:00\",\"description\":\"Learn how to manage answering rules in your softphone to set up, customize, and ensure efficient handling of incoming calls.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/#primaryimage\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/rules-1.png\",\"contentUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/rules-1.png\",\"width\":290,\"height\":196},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/managing-answering-rules-softphone\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Managing Answering Rules &#8211; Softphone\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\",\"name\":\"Smart City Networks Support\",\"description\":\"Smart City Networks Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managing Answering Rules - Softphone - Smart City Networks Support","description":"Learn how to manage answering rules in your softphone to set up, customize, and ensure efficient handling of incoming calls.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/","og_locale":"en_US","og_type":"article","og_title":"Managing Answering Rules - Softphone - Smart City Networks Support","og_description":"Learn how to manage answering rules in your softphone to set up, customize, and ensure efficient handling of incoming calls.","og_url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/","og_site_name":"Smart City Networks Support","article_modified_time":"2024-08-16T19:09:43+00:00","og_image":[{"url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/","url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/","name":"Managing Answering Rules - Softphone - Smart City Networks Support","isPartOf":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website"},"primaryImageOfPage":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/#primaryimage"},"image":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/#primaryimage"},"thumbnailUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1.png","datePublished":"2024-08-16T19:09:41+00:00","dateModified":"2024-08-16T19:09:43+00:00","description":"Learn how to manage answering rules in your softphone to set up, customize, and ensure efficient handling of incoming calls.","breadcrumb":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/#primaryimage","url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1.png","contentUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/rules-1.png","width":290,"height":196},{"@type":"BreadcrumbList","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-answering-rules-softphone\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/smartcitynetworks.com\/hvsupport\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Managing Answering Rules &#8211; Softphone"}]},{"@type":"WebSite","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website","url":"https:\/\/smartcitynetworks.com\/hvsupport\/","name":"Smart City Networks Support","description":"Smart City Networks Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/smartcitynetworks.com\/hvsupport\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/comments?post=1268"}],"version-history":[{"count":1,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1268\/revisions"}],"predecessor-version":[{"id":1271,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1268\/revisions\/1271"}],"wp:attachment":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/media?parent=1268"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-category?post=1268"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-tag?post=1268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}