{"id":1272,"date":"2024-08-16T19:11:49","date_gmt":"2024-08-16T19:11:49","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1272"},"modified":"2024-08-16T19:11:50","modified_gmt":"2024-08-16T19:11:50","slug":"receiving-a-call","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/receiving-a-call\/","title":{"rendered":"Receiving a Call"},"content":{"rendered":"\n<p>When receiving a call, the computer will play a ringtone and the Softphone application displays the following call options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reject<\/strong> \u2013 Rejects the call from all ringing devices that are a part of a simultaneous ring (if applicable). A 480 SIP Response is sent to cease the ringing.<\/li>\n\n\n\n<li><strong>Ignore<\/strong>\u2013 Ignores the incoming call received in the Softphone application but continues to ring other devices that are a part of a simultaneous ring (if applicable).<\/li>\n\n\n\n<li><strong>Answer<\/strong> \u2013 Answers the incoming call.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"87\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/receiving_a_call.png\" alt=\"\" class=\"wp-image-1273\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/receiving_a_call.png 290w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/receiving_a_call-50x15.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/receiving_a_call-60x18.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/receiving_a_call-100x30.png 100w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>When receiving a call, the computer will play a ringtone and the Softphone application displays the following call options:<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[436,308],"class_list":["post-1272","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-softphone-user-guide","ht_kb_tag-receiving-a-cal","ht_kb_tag-softphone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Receiving a Call - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to receive calls on your softphone. 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