{"id":1278,"date":"2024-08-16T19:20:34","date_gmt":"2024-08-16T19:20:34","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=1278"},"modified":"2024-08-16T19:20:35","modified_gmt":"2024-08-16T19:20:35","slug":"making-and-receiving-a-calls-softphone","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/making-and-receiving-a-calls-softphone\/","title":{"rendered":"Making and Receiving a Calls &#8211; Softphone"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Receiving a Call<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When receiving a call, the computer will play a ringtone and the Softphone application displays the following call options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reject<\/strong> \u2013 Rejects the call from all ringing devices that are a part of a simultaneous ring (if applicable). A 480 SIP Response is sent to cease the ringing.<\/li>\n\n\n\n<li><strong>Ignore<\/strong>\u2013 Ignores the incoming call received in the Softphone application but continues to ring other devices that are a part of a simultaneous ring (if applicable).<\/li>\n\n\n\n<li><strong>Answer<\/strong> \u2013 Answers the incoming call.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"87\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call.png\" alt=\"\" class=\"wp-image-1279\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call.png 290w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call-50x15.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call-60x18.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call-100x30.png 100w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Making a Call<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"906\" height=\"717\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-1.png\" alt=\"\" class=\"wp-image-1280\" style=\"width:668px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-1.png 906w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-1-300x237.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-1-768x608.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-1-50x40.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-1-60x47.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-1-100x79.png 100w\" sizes=\"auto, (max-width: 906px) 100vw, 906px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"294\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-2.png\" alt=\"\" class=\"wp-image-1281\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-2.png 888w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-2-300x99.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-2-768x254.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-2-50x17.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-2-60x20.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making-a-call-2-100x33.png 100w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">1. On the main screen, click the <strong>red plus sign icon to display the white dial pad icon.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"175\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/red-plus.png\" alt=\"\" class=\"wp-image-1282\" style=\"width:174px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/red-plus.png 232w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/red-plus-50x38.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/red-plus-60x45.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/red-plus-100x75.png 100w\" sizes=\"auto, (max-width: 232px) 100vw, 232px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2. <strong>Click <\/strong>the <strong>dial pad icon<\/strong> to open the phone dialer view, where you can make a new call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. From the Phone Dialer window, dial the <strong>internal extension<\/strong> or <strong>external phone number<\/strong> of the person you want to contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When dialing, the top of the dial window shows autocomplete suggestions of other contacts with numbers that match the current dialing pattern.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. When dialing is complete, press the <strong>green dial icon<\/strong> to begin the call.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"316\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_3.png\" alt=\"\" class=\"wp-image-1283\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_3.png 240w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_3-228x300.png 228w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_3-38x50.png 38w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_3-46x60.png 46w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_3-76x100.png 76w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once the call is connected, a blue dialog box shows with added options you can perform while on an active call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Tip: The SIP acronym that shows on the green dial icon stands for Session Initiation Protocol, which is used to initiate the voice call session.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also make a call directly from an individual contact profile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. From the left panel, click <strong>Contacts.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Find and click on the <strong>contact<\/strong> you want to call. The contact\u2019s profile displays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Press the <strong>phone icon<\/strong> to the right of the contact to start the call.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"306\" height=\"175\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_4.png\" alt=\"\" class=\"wp-image-1284\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_4.png 306w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_4-300x172.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_4-50x29.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_4-60x34.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/making_a_call_4-100x57.png 100w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Receiving a Call When receiving a call, the computer will play a ringtone and the Softphone application displays the following call options: Making a Call 1. On the main screen, click the red plus sign icon to display the white dial pad icon. 2. Click the dial pad icon to&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[257,349,348,308],"class_list":["post-1278","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-softphone-user-guide","ht_kb_tag-make-a-call","ht_kb_tag-making-a-call","ht_kb_tag-receiving-a-call","ht_kb_tag-softphone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Making and Receiving a Calls - Softphone - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to make and receive calls on your softphone to ensure smooth and efficient communication on your device.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making and Receiving a Calls - Softphone - Smart City Networks Support\" \/>\n<meta property=\"og:description\" content=\"Learn how to make and receive calls on your softphone to ensure smooth and efficient communication on your device.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart City Networks Support\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-16T19:20:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/\",\"name\":\"Making and Receiving a Calls - Softphone - Smart City Networks Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/incming-call.png\",\"datePublished\":\"2024-08-16T19:20:34+00:00\",\"dateModified\":\"2024-08-16T19:20:35+00:00\",\"description\":\"Learn how to make and receive calls on your softphone to ensure smooth and efficient communication on your device.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/#primaryimage\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/incming-call.png\",\"contentUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/incming-call.png\",\"width\":290,\"height\":87},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/making-and-receiving-a-calls-softphone\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Making and Receiving a Calls &#8211; Softphone\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\",\"name\":\"Smart City Networks Support\",\"description\":\"Smart City Networks Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Making and Receiving a Calls - Softphone - Smart City Networks Support","description":"Learn how to make and receive calls on your softphone to ensure smooth and efficient communication on your device.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/","og_locale":"en_US","og_type":"article","og_title":"Making and Receiving a Calls - Softphone - Smart City Networks Support","og_description":"Learn how to make and receive calls on your softphone to ensure smooth and efficient communication on your device.","og_url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/","og_site_name":"Smart City Networks Support","article_modified_time":"2024-08-16T19:20:35+00:00","og_image":[{"url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/","url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/","name":"Making and Receiving a Calls - Softphone - Smart City Networks Support","isPartOf":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website"},"primaryImageOfPage":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/#primaryimage"},"image":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/#primaryimage"},"thumbnailUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call.png","datePublished":"2024-08-16T19:20:34+00:00","dateModified":"2024-08-16T19:20:35+00:00","description":"Learn how to make and receive calls on your softphone to ensure smooth and efficient communication on your device.","breadcrumb":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/#primaryimage","url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call.png","contentUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/incming-call.png","width":290,"height":87},{"@type":"BreadcrumbList","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/making-and-receiving-a-calls-softphone\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/smartcitynetworks.com\/hvsupport\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Making and Receiving a Calls &#8211; Softphone"}]},{"@type":"WebSite","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website","url":"https:\/\/smartcitynetworks.com\/hvsupport\/","name":"Smart City Networks Support","description":"Smart City Networks Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/smartcitynetworks.com\/hvsupport\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/comments?post=1278"}],"version-history":[{"count":1,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1278\/revisions"}],"predecessor-version":[{"id":1285,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/1278\/revisions\/1285"}],"wp:attachment":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/media?parent=1278"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-category?post=1278"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-tag?post=1278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}