{"id":502,"date":"2024-08-14T14:53:46","date_gmt":"2024-08-14T14:53:46","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&p=502"},"modified":"2024-08-19T18:34:12","modified_gmt":"2024-08-19T18:34:12","slug":"quick-guide-to-common-tasks","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/quick-guide-to-common-tasks\/","title":{"rendered":"Quick Guide to Common Tasks"},"content":{"rendered":"\n

This section will give you a description of frequently performed tasks.<\/p>\n\n\n\n

Resetting a Password<\/strong><\/a><\/p>\n\n\n\n

    \n
  1. On the menu bar, click the Users icon.<\/li>\n\n\n\n
  2. Click the name of the user that needs a password change.<\/li>\n\n\n\n
  3. Scroll down to the Change Account Security<\/strong> section, and then enter a numeric password in the New Password<\/strong> and Confirm New Password <\/strong>fields.<\/li>\n\n\n\n
  4. Click Save.<\/strong><\/li>\n<\/ol>\n\n\n\n

    Replacing Employees<\/strong><\/a><\/p>\n\n\n\n

    If you have a new employee taking over an old employee\u2019s extension:<\/p>\n\n\n\n

      \n
    1. On the menu bar, click the Users <\/strong>icon.<\/li>\n\n\n\n
    2. Click the name of the user being replaced.<\/li>\n\n\n\n
    3. Change the name, department, email address, and password as appropriate, and then click Save.<\/strong><\/li>\n\n\n\n
    4. To reset the mailbox for the new employee, click the Voicemail<\/strong> tab, scroll down to the Data<\/strong> section, click Clear Data<\/strong> followed by Yes<\/strong> at the confirmation prompt, and then click Save.<\/strong><\/li>\n<\/ol>\n\n\n\n

      Moving a Phone<\/strong><\/a><\/p>\n\n\n\n

      If a user changes office, we recommend moving the phone. The user\u2019s extension will follow the phone. If leaving the phone in the current location, use the following procedure to reassign phones:<\/p>\n\n\n\n

        \n
      1. On the menu bar, click the Inventory<\/strong> icon.<\/li>\n\n\n\n
      2. Click the Phone Hardware<\/strong> tab.<\/li>\n\n\n\n
      3. Click the Mac Address on the appropriate phone.<\/li>\n\n\n\n
      4. In the pop-up window, reassign the extensions, and then click Save.<\/strong><\/li>\n<\/ol>\n\n\n\n

        Changing Open Hours<\/strong><\/a><\/p>\n\n\n\n

          \n
        1. On the menu bar, click the Time Frames <\/strong>icon.<\/li>\n\n\n\n
        2. Click the name of the time frame you want to edit.<\/li>\n\n\n\n
        3. In the pop-up window, change the When <\/strong>setting. Use the check boxes, sliders, and text fields to adjust the open hour rules, as appropriate.<\/li>\n\n\n\n
        4. Click Save.<\/strong><\/li>\n<\/ol>\n\n\n\n

          Setting New Holidays<\/strong><\/a><\/p>\n\n\n\n

          Setting new holidays is a 2-step procedure. First, create or edit a time frame, and then configure user answering rules for that time frame.<\/p>\n\n\n\n

            \n
          1. Set the Time Frame:<\/strong>\n