{"id":524,"date":"2024-08-14T16:58:09","date_gmt":"2024-08-14T16:58:09","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=524"},"modified":"2025-10-15T17:53:45","modified_gmt":"2025-10-15T17:53:45","slug":"accessing-the-user-portal","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/accessing-the-user-portal\/","title":{"rendered":"Accessing the User Portal"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The User Portal is a web interface for managing your account. It allows you to communicate with others easily and manage your account settings. To access your User Portal, open a web browser and enter the full domain name provided by your Administrator.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Logging into the User Portal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access the User Portal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Launch a web browser.<\/li>\n\n\n\n<li>In the browser address bar, type <a href=\"https:\/\/portal.smartcityvoice.com\/portal\/\">https:\/\/portal.smartcityvoice.com\/portal<\/a> and press enter. You will see this login page.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"325\" height=\"381\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/user-logon.png\" alt=\"\" class=\"wp-image-525\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/user-logon.png 325w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/user-logon-256x300.png 256w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/user-logon-43x50.png 43w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/user-logon-51x60.png 51w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/user-logon-85x100.png 85w\" sizes=\"auto, (max-width: 325px) 100vw, 325px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your <strong><u>ext@customerdomainname<\/u><\/strong> in the Login Name field. The customer domain name is typically the same as your email address domain. Do not include .com in your login name.<\/li>\n\n\n\n<li>Enter your password in the <strong>Password<\/strong> field.&nbsp;<\/li>\n\n\n\n<li>Click <strong>Log In.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NOTE: <\/strong>Contact your company\u2019s administrator if you have issues accessing the User Portal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The User Portal is a web interface for managing your account. It allows you to communicate with others easily and manage your account settings. To access your User Portal, open a web browser and enter the full domain name provided by your Administrator. 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