{"id":551,"date":"2024-08-14T17:40:34","date_gmt":"2024-08-14T17:40:34","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=551"},"modified":"2024-08-14T17:40:35","modified_gmt":"2024-08-14T17:40:35","slug":"call-park-zone","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/call-park-zone\/","title":{"rendered":"Call Park Zone"},"content":{"rendered":"\n<p><strong>Dynamic Call Park<\/strong> will place the caller in the first available parking spot, which can be enabled from the Attendant Console. Call Park lets you put a call into a parking orbit so that another user can retrieve it when they are available. <strong>Static Call Parking <\/strong>parks the call on a specific extension.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"995\" height=\"474\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking.png\" alt=\"\" class=\"wp-image-552\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking.png 995w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-300x143.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-768x366.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-50x24.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-60x29.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-100x48.png 100w\" sizes=\"auto, (max-width: 995px) 100vw, 995px\" \/><\/figure>\n\n\n\n<p><strong>Parking a Call<\/strong><\/p>\n\n\n\n<p>When Dynamic Call Parking is enabled, you can drag and drop the call to the Call Park zone or click the Park button within the active call widget. The call will then be parked in the first available Call Park.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"364\" height=\"156\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-on.png\" alt=\"\" class=\"wp-image-553\" style=\"width:380px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-on.png 364w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-on-300x129.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-on-50x21.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-on-60x26.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Dyn-call-parking-on-100x43.png 100w\" sizes=\"auto, (max-width: 364px) 100vw, 364px\" \/><\/figure>\n\n\n\n<p>When the Dynamic Call Parking is disabled, you can drag and drop the call to the desired call park in the first column, press the Park button on an active call, and then click the destination call park.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"379\" height=\"285\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Park-list.png\" alt=\"\" class=\"wp-image-554\" style=\"width:386px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Park-list.png 379w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Park-list-300x226.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Park-list-50x38.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Park-list-60x45.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Park-list-100x75.png 100w\" sizes=\"auto, (max-width: 379px) 100vw, 379px\" \/><\/figure>\n\n\n\n<p>When a call is parked, there are two possible actions \u2013 retrieve or transfer the call.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Retrieve<\/strong> will move the call to the Attendant Console user\u2019s phone.&nbsp; Pressing Retrieve or drag the call to the <strong>Make a Call<\/strong> column to park retrieve.<\/li>\n\n\n\n<li><strong>Transfer<\/strong> will move the call into any user in the system. Pressing Transfer and then clicking an extension in the <strong>Extensions <\/strong>column or drag the call to the <strong>Extensions<\/strong> column to transfer from the park.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"656\" height=\"389\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/parked-call.png\" alt=\"\" class=\"wp-image-555\" style=\"width:447px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/parked-call.png 656w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/parked-call-300x178.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/parked-call-50x30.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/parked-call-60x36.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/parked-call-100x59.png 100w\" sizes=\"auto, (max-width: 656px) 100vw, 656px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Dynamic Call Park will place the caller in the first available parking spot, which can be enabled from the Attendant Console. Call Park lets you put a call into a parking orbit so that another user can retrieve it when they are available. Static Call Parking parks the call on&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[57],"ht-kb-tag":[124,134,136,135],"class_list":["post-551","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-attendant-console","ht_kb_tag-call-park","ht_kb_tag-dynamic-call-park","ht_kb_tag-parking-a-call","ht_kb_tag-static-call-parking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call Park Zone - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn the differences between Dynamic Call Park and Static Call Parking, and how each feature helps you manage calls efficiently.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-park-zone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Park Zone - 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