{"id":579,"date":"2024-08-14T18:11:44","date_gmt":"2024-08-14T18:11:44","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=579"},"modified":"2024-08-14T18:11:45","modified_gmt":"2024-08-14T18:11:45","slug":"call-queues","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/call-queues\/","title":{"rendered":"Call Queues"},"content":{"rendered":"\n<p>Call Queues, or Hunt Groups, are the perfect way to manage high-traffic flows. When all lines are used for the company or group, you can place the caller in a queue until the next available agent is free instead of having the caller listen to a busy signal or send them to voicemail. While in the queue, callers can hear Music on Hold or custom company announcements. \u00a0A Call Queue can be configured to ring multiple devices in a certain order or a parking lot for a call to the site and wait until someone retrieves the call.<\/p>\n\n\n\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Select the\u00a0<strong>Call Queues<\/strong>\u00a0icon on the Menu Bar to <\/span>navigate the Call Queues center. If the domain has any Call Queues configured, they will be displayed here.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"533\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queues-list.png\" alt=\"\" class=\"wp-image-580\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queues-list.png 940w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queues-list-300x170.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queues-list-768x435.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queues-list-50x28.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queues-list-60x34.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queues-list-100x57.png 100w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n\n\n<p>In this section, we will show you how to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add Call Queues<\/li>\n\n\n\n<li>Manage Call Queues<\/li>\n\n\n\n<li>Edit Call Queues<\/li>\n\n\n\n<li>Delete Call Queues<\/li>\n\n\n\n<li>Edit Music on Hold Settings<\/li>\n\n\n\n<li>Work with agents associated with Call Queues<\/li>\n<\/ul>\n\n\n\n<p><strong>Call Queues Video Tutorial<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Call Queues\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/bPDPBII-XjI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Call Queues, or Hunt Groups, are the perfect way to manage high-traffic flows. When all lines are used for the company or group, you can place the caller in a queue until the next available agent is free instead of having the caller listen to a busy signal or send&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[64],"ht-kb-tag":[145,148,147,149,146],"class_list":["post-579","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-queues","ht_kb_tag-call-queues","ht_kb_tag-delete-queues","ht_kb_tag-edit-call-queues","ht_kb_tag-manage-queues","ht_kb_tag-queues"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call Queues - Smart City Networks Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Queues - Smart City Networks Support\" \/>\n<meta property=\"og:description\" content=\"Call Queues, or Hunt Groups, are the perfect way to manage high-traffic flows. 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