{"id":590,"date":"2024-08-14T18:52:56","date_gmt":"2024-08-14T18:52:56","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=590"},"modified":"2024-08-14T18:52:57","modified_gmt":"2024-08-14T18:52:57","slug":"sending-and-receiving-a-fax-from-email","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/sending-and-receiving-a-fax-from-email\/","title":{"rendered":"Sending and Receiving a Fax from Email"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">eFax enables you to send and receive faxes directly from your email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NOTE:<\/strong> This feature will only work from an email address associated with an enabled fax account in the Hosted Voice solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To send a fax using email:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the email client for the email address associated with the eFax account.<\/li>\n\n\n\n<li>Compose a message. To find your sender address, please contact your Hosted Voice administrator.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The full email address should appear as 11digitnumber@&lt;fax.fqdn&gt;<br>(i.e., fax.smartcityvoice.com). For example, 15055009900@fax.smartcityvoice.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NOTE: It is important to always include the full 11 digits when sending a fax to any number in the US or Canada.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"350\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-first-fax.png\" alt=\"\" class=\"wp-image-591\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-first-fax.png 750w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-first-fax-300x140.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-first-fax-50x23.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-first-fax-60x28.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/my-first-fax-100x47.png 100w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Below is a sample fax cover<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"339\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Fax-sheet.png\" alt=\"\" class=\"wp-image-592\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Fax-sheet.png 750w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Fax-sheet-300x136.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Fax-sheet-50x23.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Fax-sheet-60x27.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Fax-sheet-100x45.png 100w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. If needed, attach one or more documents to the fax email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When sending a fax via email, you can attach one or multiple documents with one or multiple document types. For example, you can attach a .pdf file and a .docx file in the same fax email. The supported file types include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Image Files (TIFF, GIF, PNG, JPEG)\n<ul class=\"wp-block-list\">\n<li>Adobe Acrobat Files (PDF)<\/li>\n\n\n\n<li>Microsoft Office Files (DOC, DOCX, XLSX, PPTX)<\/li>\n\n\n\n<li>Text Files (TXT, RTF)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TIP:<\/strong> If you create a file using a scanner or print to file, always choose the \u2018black and white\u2019 option for the output.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each document you attach is converted to a faxable format and then sent to your destination fax number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. When you are ready to fax, click the <strong>Send<\/strong> button in your email application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NOTE:<\/strong> After document conversion to fax, the total document file size limit is 10MB. If the fax exceeds the file size limit, you will receive a non-deliverable or NDR message in your email inbox like the following message:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"824\" height=\"145\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/limit-warning.png\" alt=\"\" class=\"wp-image-593\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/limit-warning.png 824w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/limit-warning-300x53.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/limit-warning-768x135.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/limit-warning-50x9.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/limit-warning-60x11.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/limit-warning-100x18.png 100w\" sizes=\"auto, (max-width: 824px) 100vw, 824px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>eFax enables you to send and receive faxes directly from your email. NOTE: This feature will only work from an email address associated with an enabled fax account in the Hosted Voice solution. To send a fax using email: The full email address should appear as 11digitnumber@&lt;fax.fqdn&gt;(i.e., fax.smartcityvoice.com). For example,&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[70],"ht-kb-tag":[85,155,154,153],"class_list":["post-590","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-efax-user-guide","ht_kb_tag-efax","ht_kb_tag-fax","ht_kb_tag-receiving","ht_kb_tag-sending"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sending and Receiving a Fax from Email - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to send and receive faxes directly from your email, simplifying the process of managing fax communications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/sending-and-receiving-a-fax-from-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sending and Receiving a Fax from Email - 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