{"id":598,"date":"2024-08-14T19:01:45","date_gmt":"2024-08-14T19:01:45","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=598"},"modified":"2024-08-15T20:27:28","modified_gmt":"2024-08-15T20:27:28","slug":"call-history","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/call-history\/","title":{"rendered":"Call History"},"content":{"rendered":"\n<p>Call History is a list of all calls made to and from your organization. It can be found by clicking on the Call History icon on the main menu bar. From here, you can review, filter, and export call logs for greater analysis.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"938\" height=\"807\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history.png\" alt=\"\" class=\"wp-image-599\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history.png 938w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-300x258.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-768x661.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-50x43.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-60x52.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-100x86.png 100w\" sizes=\"auto, (max-width: 938px) 100vw, 938px\" \/><\/figure>\n\n\n\n<p><strong>Call History Video Tutorial<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Call History\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/hSNc5kTW6Ig?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Call History on Smart City Connect App<\/h2>\n\n\n\n<p>The Call History on the app view displays your call history, including inbound, outbound, and missed calls.<\/p>\n\n\n\n<p>The record displayed shows caller ID, if available, call direction (Inbound, outbound, or missed), call time, and call to action.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"432\" height=\"514\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-app.jpg\" alt=\"\" class=\"wp-image-924\" style=\"width:288px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-app.jpg 432w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-app-252x300.jpg 252w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-app-42x50.jpg 42w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-app-50x60.jpg 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Call-history-app-84x100.jpg 84w\" sizes=\"auto, (max-width: 432px) 100vw, 432px\" \/><\/figure>\n\n\n\n<p id=\"block-81c421e2-f54d-4303-a70f-5c5bd808ff74\"><br><img decoding=\"async\" src=\"https:\/\/support.smartcityvoice.com\/wp-content\/uploads\/2021\/08\/info-icon.png\" alt=\"info icon\">Info Icon\u2014Pressing the <strong>info icon <\/strong>displays additional call details. Press anywhere else on the call history record to return the call.<\/p>\n\n\n\n<p id=\"block-1a54b2cb-b4af-418a-bf16-047d3d911008\">Switching Call History Views &#8211; Press on the<strong> Call History Drop Down<\/strong> <strong>arrow<\/strong> at the top of the screen to select a view of All, Missed, Inbound, or Outbound Call History.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call History is a list of all calls made to and from your organization. It can be found by clicking on the Call History icon on the main menu bar. From here, you can review, filter, and export call logs for greater analysis. Call History Video Tutorial Call History on&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[55,68,69],"ht-kb-tag":[158,301],"class_list":["post-598","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-history-user-guide","ht_kb_category-call-history","ht_kb_category-connect-user-guide","ht_kb_tag-call-history","ht_kb_tag-call-history-on-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call History - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Explore your call history to review incoming, outgoing, and missed calls, and manage your call records efficiently.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-history\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call History - 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