{"id":601,"date":"2024-08-14T19:08:06","date_gmt":"2024-08-14T19:08:06","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=601"},"modified":"2024-08-14T19:08:08","modified_gmt":"2024-08-14T19:08:08","slug":"adding-music-on-hold-files","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/adding-music-on-hold-files\/","title":{"rendered":"Adding Music on Hold Files"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Add Music button will allow you to upload an mp3 or WAV format and name the Music on Hold file.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the Music on Hold page, click <strong>Add Music.<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"77\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button.png\" alt=\"\" class=\"wp-image-602\" style=\"width:163px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button.png 172w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-50x22.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-60x27.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-100x45.png 100w\" sizes=\"auto, (max-width: 172px) 100vw, 172px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Music page appears.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"393\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box.png\" alt=\"\" class=\"wp-image-603\" style=\"width:455px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box.png 810w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-300x146.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-768x373.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-50x24.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-60x29.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-100x49.png 100w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click the <strong>Browse<\/strong> button.&nbsp; Go to the location where the file you want to import is located. &nbsp;<\/li>\n\n\n\n<li>Click the file, and then click <strong>Open.<\/strong>&nbsp; The path and file appear in the Browse field.<\/li>\n\n\n\n<li>Enter a name for the song in the <strong>Song Name<\/strong> field.<\/li>\n\n\n\n<li>Click <strong>Upload.<\/strong>&nbsp; The music file appears on the Music on Hold page.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Note: Music files must be in MP# or WAV format and properly licensed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Add Music button will allow you to upload an mp3 or WAV format and name the Music on Hold file. The Add Music page appears. Note: Music files must be in MP# or WAV format and properly licensed.<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[54,66],"ht-kb-tag":[160,159],"class_list":["post-601","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-music-on-hold-settings","ht_kb_category-music-on-hold","ht_kb_tag-music-files","ht_kb_tag-music-on-hold"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Adding Music on Hold Files - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to add Music on Hold files to enhance the caller experience while they wait on hold. Use MP3 or WAV. 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