{"id":608,"date":"2024-08-14T19:19:13","date_gmt":"2024-08-14T19:19:13","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&p=608"},"modified":"2024-08-14T19:19:14","modified_gmt":"2024-08-14T19:19:14","slug":"call-queues-tab","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/call-queues-tab\/","title":{"rendered":"Call Queues Tab"},"content":{"rendered":"\n

The Call Queues <\/strong>tab will give you an overview of how many Call Queues your organization has, and the number of agents logged into each queue.<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

The Call Queues tab will give you an overview of how many Call Queues your organization has, and the number of agents logged into each queue.<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[57],"ht-kb-tag":[163],"class_list":["post-608","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-attendant-console","ht_kb_tag-call-queues-tab"],"yoast_head":"\nCall Queues Tab - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Navigate the Call Queues tab to monitor and manage your organization's call queues, including agent activity and queue performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Queues Tab - Smart City Networks Support\" \/>\n<meta property=\"og:description\" content=\"Navigate the Call Queues tab to monitor and manage your organization's call queues, including agent activity and queue performance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart City Networks Support\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-14T19:19:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queue-tabs.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/\",\"name\":\"Call Queues Tab - Smart City Networks Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/call-queue-tabs.png\",\"datePublished\":\"2024-08-14T19:19:13+00:00\",\"dateModified\":\"2024-08-14T19:19:14+00:00\",\"description\":\"Navigate the Call Queues tab to monitor and manage your organization's call queues, including agent activity and queue performance.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/#primaryimage\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/call-queue-tabs.png\",\"contentUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/call-queue-tabs.png\",\"width\":718,\"height\":275},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/call-queues-tab\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Call Queues Tab\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\",\"name\":\"Smart City Networks Support\",\"description\":\"Smart City Networks Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Call Queues Tab - Smart City Networks Support","description":"Navigate the Call Queues tab to monitor and manage your organization's call queues, including agent activity and queue performance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/","og_locale":"en_US","og_type":"article","og_title":"Call Queues Tab - Smart City Networks Support","og_description":"Navigate the Call Queues tab to monitor and manage your organization's call queues, including agent activity and queue performance.","og_url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/","og_site_name":"Smart City Networks Support","article_modified_time":"2024-08-14T19:19:14+00:00","og_image":[{"url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queue-tabs.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/","url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/","name":"Call Queues Tab - Smart City Networks Support","isPartOf":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website"},"primaryImageOfPage":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/#primaryimage"},"image":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/#primaryimage"},"thumbnailUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queue-tabs.png","datePublished":"2024-08-14T19:19:13+00:00","dateModified":"2024-08-14T19:19:14+00:00","description":"Navigate the Call Queues tab to monitor and manage your organization's call queues, including agent activity and queue performance.","breadcrumb":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/#primaryimage","url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queue-tabs.png","contentUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-queue-tabs.png","width":718,"height":275},{"@type":"BreadcrumbList","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/call-queues-tab\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/smartcitynetworks.com\/hvsupport\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Call Queues Tab"}]},{"@type":"WebSite","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website","url":"https:\/\/smartcitynetworks.com\/hvsupport\/","name":"Smart City Networks Support","description":"Smart City Networks Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/smartcitynetworks.com\/hvsupport\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/comments?post=608"}],"version-history":[{"count":1,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/608\/revisions"}],"predecessor-version":[{"id":610,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/608\/revisions\/610"}],"wp:attachment":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/media?parent=608"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-category?post=608"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-tag?post=608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}