{"id":611,"date":"2024-08-14T19:22:46","date_gmt":"2024-08-14T19:22:46","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=611"},"modified":"2024-08-16T13:14:06","modified_gmt":"2024-08-16T13:14:06","slug":"answering-rules","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/answering-rules\/","title":{"rendered":"Answering Rules"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The <strong>Answering Rules<\/strong> icon will take you to your Answering Rules center. Answering Rules are how you control what devices ring, how long those devices ring for when receiving a call. It is also where you can configure what to do with a call that goes unanswered.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"206\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-ruules.png\" alt=\"\" class=\"wp-image-612\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-ruules.png 1024w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-ruules-300x60.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-ruules-768x155.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-ruules-50x10.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-ruules-60x12.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-ruules-100x20.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Clicking the Answering Rules icon will take you to your Answering Rules center where you will see your answering rules listed. Every account is configured with a Default rule that cannot be deleted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have multiple answering rules configured, the Answering Rule that is currently in effect will say Active next to the rule. Every rule is displayed with their name, with a description of how the rule will route the call and the options to edit or delete the rule.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"345\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-rules.png\" alt=\"\" class=\"wp-image-613\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-rules.png 1024w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-rules-300x101.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-rules-768x259.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-rules-50x17.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-rules-60x20.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Answering-rules-100x34.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Check your current Answering Rules.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Press Answering Rules to display a list of your phone extension\u2019s answering rules. To re-prioritize the rules, grab the grip at the right to reorder the answering rules, the change is saved automatically.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"179\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/answering-rule-current.png\" alt=\"\" class=\"wp-image-1024\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/answering-rule-current.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/answering-rule-current-50x30.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/answering-rule-current-60x36.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/answering-rule-current-100x60.png 100w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The Answering Rules icon will take you to your Answering Rules center. Answering Rules are how you control what devices ring, how long those devices ring for when receiving a call. It is also where you can configure what to do with a call that goes unanswered. Clicking the Answering&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[51],"ht-kb-tag":[164,338,337],"class_list":["post-611","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-answering-rules","ht_kb_tag-answering-rules","ht_kb_tag-check-rules","ht_kb_tag-current-answering-rules"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Answering Rules - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to create and manage Answering Rules to control how and when your calls are routed, ensuring effective call management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/answering-rules\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Answering Rules - 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