{"id":725,"date":"2024-08-15T15:09:05","date_gmt":"2024-08-15T15:09:05","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=725"},"modified":"2024-08-15T15:09:06","modified_gmt":"2024-08-15T15:09:06","slug":"edit-music-on-hold-in-call-queues","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/edit-music-on-hold-in-call-queues\/","title":{"rendered":"Edit Music on Hold in Call Queues"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you want to edit the Music on Hold that is played in Call Queues, click on the <strong>Edit MOH<\/strong> icon.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"941\" height=\"157\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-ques.png\" alt=\"\" class=\"wp-image-726\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-ques.png 941w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-ques-300x50.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-ques-768x128.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-ques-50x8.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-ques-60x10.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/call-ques-100x17.png 100w\" sizes=\"auto, (max-width: 941px) 100vw, 941px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This will take you to the Music on Hold directory on the Menu Bar as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"185\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music.png\" alt=\"\" class=\"wp-image-727\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music.png 620w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-300x90.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-50x15.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-60x18.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-100x30.png 100w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Adding Music on Hold Files<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Music button allows you to upload a .mp3 or .wav file format and name the Music on Hold file.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the Music on Hold page, click <strong>Add Music.<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"77\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-1.png\" alt=\"\" class=\"wp-image-728\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-1.png 172w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-1-50x22.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-1-60x27.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-button-1-100x45.png 100w\" sizes=\"auto, (max-width: 172px) 100vw, 172px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Music page appears.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"393\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-1.png\" alt=\"\" class=\"wp-image-729\" style=\"width:668px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-1.png 810w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-1-300x146.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-1-768x373.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-1-50x24.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-1-60x29.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/add-music-box-1-100x49.png 100w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click the <strong>Browse<\/strong> button.&nbsp; Go to the location where the file you want to import is located. &nbsp;<\/li>\n\n\n\n<li>Click the file, and then click <strong>Open.<\/strong>&nbsp; The path and file appear in the Browse field.<\/li>\n\n\n\n<li>Enter a name for the song in the <strong>Song Name<\/strong> field.<\/li>\n\n\n\n<li>Click <strong>Upload.<\/strong>&nbsp; The music file appears on the Music on Hold page.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">NOTE: Files must be in .mp3 or .WAV file format.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you want to edit the Music on Hold that is played in Call Queues, click on the Edit MOH icon. This will take you to the Music on Hold directory on the Menu Bar as shown below. Adding Music on Hold Files The Add Music button allows you to&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[64],"ht-kb-tag":[212,213,159],"class_list":["post-725","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-queues","ht_kb_tag-edit-music-on-hold","ht_kb_tag-music-in-call-queues","ht_kb_tag-music-on-hold"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Edit Music on Hold in Call Queues - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Follow our guide to edit music on hold in call queues, customize and manage the music played for callers waiting in your queue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/edit-music-on-hold-in-call-queues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Edit Music on Hold in Call Queues - 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