{"id":828,"date":"2024-08-15T18:41:07","date_gmt":"2024-08-15T18:41:07","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=828"},"modified":"2024-08-15T18:41:08","modified_gmt":"2024-08-15T18:41:08","slug":"music-on-hold-settings","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/music-on-hold-settings\/","title":{"rendered":"Music on Hold Settings"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Clicking the setting button will display the <strong>Music on Hold<\/strong> icon will take you to the Music on Hold center.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"181\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-tab.png\" alt=\"\" class=\"wp-image-829\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-tab.png 1024w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-tab-300x53.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-tab-768x136.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-tab-50x9.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-tab-60x11.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-tab-100x18.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Clicking the <strong>Settings<\/strong> button will give you the option to play an introductory greeting.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"185\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-2.png\" alt=\"\" class=\"wp-image-830\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-2.png 620w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-2-300x90.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-2-50x15.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-2-60x18.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Add-music-2-100x30.png 100w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To enable this, check the <em>Play introductory greeting<\/em> box to enable it. \u00a0When the option is selected, you will be asked to upload a WAV or mp3 file of the introductory greeting. This introductory greeting will always play first when someone is placed on hold then music afterwards.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"935\" height=\"493\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MIH-settings.png\" alt=\"\" class=\"wp-image-831\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MIH-settings.png 935w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MIH-settings-300x158.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MIH-settings-768x405.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MIH-settings-50x26.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MIH-settings-60x32.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MIH-settings-100x53.png 100w\" sizes=\"auto, (max-width: 935px) 100vw, 935px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Clicking the setting button will display the Music on Hold icon will take you to the Music on Hold center. Clicking the Settings button will give you the option to play an introductory greeting. To enable this, check the Play introductory greeting box to enable it. \u00a0When the option is&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[54,66],"ht-kb-tag":[214,174,255],"class_list":["post-828","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-music-on-hold-settings","ht_kb_category-music-on-hold","ht_kb_tag-moh","ht_kb_tag-music","ht_kb_tag-music-on-hold-settings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Music on Hold Settings - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to update Music on Hold settings. 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