{"id":849,"date":"2024-08-15T19:17:56","date_gmt":"2024-08-15T19:17:56","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=849"},"modified":"2024-08-16T15:28:37","modified_gmt":"2024-08-16T15:28:37","slug":"voicemail","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/voicemail\/","title":{"rendered":"Voicemail Tab"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Clicking the Message Center icon will take you to the Messages center <strong>Voicemail tab<\/strong>. On the top of the tab, you will see a new message indicator showing how many (if any) new voicemails your account has.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"251\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/VM-mess.png\" alt=\"\" class=\"wp-image-850\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/VM-mess.png 1024w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/VM-mess-300x74.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/VM-mess-768x188.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/VM-mess-50x12.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/VM-mess-60x15.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/VM-mess-100x25.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Underneath the tab selection, you will see a dropdown which allows you to display new voicemails, saved messages, or trashed messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"297\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/mess.png\" alt=\"\" class=\"wp-image-851\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/mess.png 370w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/mess-300x241.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/mess-50x40.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/mess-60x48.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/mess-100x80.png 100w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">On the <strong>New <\/strong>messages page, you can see all of your new voicemail messages displayed with the caller\u2019s phone number, Caller ID name, date and time, and the duration of the message.&nbsp; To the right side of the message, you will see <strong>Voicemail Management<\/strong> options:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"358\" height=\"177\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/buttons.png\" alt=\"\" class=\"wp-image-852\" style=\"width:289px;height:auto\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/buttons.png 358w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/buttons-300x148.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/buttons-50x25.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/buttons-60x30.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/buttons-100x49.png 100w\" sizes=\"auto, (max-width: 358px) 100vw, 358px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Icon<\/th><th>Voicemail Option<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"20\" class=\"wp-image-853\" style=\"width: 20px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Play-button.png\" alt=\"Play button\"><\/td><td>Call to play<\/td><td>The phone icon allows you to use the Call to Paly option where the system will call your extension and play the voicemail.<\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"20\" class=\"wp-image-854\" style=\"width: 20px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Forward-button.png\" alt=\"Forward button\"><\/td><td>Forward Voicemail<\/td><td>The arrow pointing to the right allows you to forward the voicemail to another extension.<\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"21\" class=\"wp-image-855\" style=\"width: 20px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/download-button.png\" alt=\"download button\"><\/td><td>Download Voicemail<\/td><td>The arrow pointing down allows you to download the voicemail to your computer.<\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"20\" class=\"wp-image-856\" style=\"width: 20px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/save-button-1.png\" alt=\"save button\"><\/td><td>Save<\/td><td>The disk icon allows you to save the voicemail to your account saved section and will appear when selecting the saved option from the voicemail box options.<\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"18\" class=\"wp-image-857\" style=\"width: 20px;\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/Delet-button.png\" alt=\"Delete button\"><\/td><td>Delete<\/td><td>The red X is the delete option; clicking the icon will remove the voicemail. Oce the voicemail has been deleted, it cannot be recovered from the phone system.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Voicemail Tab Video Tutorial<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Messages - Voicemail Tab\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/1Bly-gYnKkk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Smart City Connect App Voicemail<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"745\" height=\"780\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/app-vm.png\" alt=\"\" class=\"wp-image-1155\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/app-vm.png 745w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/app-vm-287x300.png 287w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/app-vm-48x50.png 48w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/app-vm-57x60.png 57w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/app-vm-96x100.png 96w\" sizes=\"auto, (max-width: 745px) 100vw, 745px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Clicking the Message Center icon will take you to the Messages center Voicemail tab. On the top of the tab, you will see a new message indicator showing how many (if any) new voicemails your account has. Underneath the tab selection, you will see a dropdown which allows you to&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[49,69],"ht-kb-tag":[393,220,265],"class_list":["post-849","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-managing-your-messages","ht_kb_category-connect-user-guide","ht_kb_tag-app-voicemail","ht_kb_tag-voicemail","ht_kb_tag-voicemail-tab"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Voicemail Tab - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to use the Voicemail Tab to manage your messages. 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