{"id":878,"date":"2024-08-15T19:37:06","date_gmt":"2024-08-15T19:37:06","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&p=878"},"modified":"2024-08-15T19:37:08","modified_gmt":"2024-08-15T19:37:08","slug":"music-on-hold","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/music-on-hold\/","title":{"rendered":"Music on Hold"},"content":{"rendered":"\n

The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue. You can precede the first file with an optional introductory greeting.<\/p>\n\n\n\n

All Music on Hold tasks are performed from the Music on Hold page.  To display this page, click the Music on Hold<\/strong> icon on the menu bar. This will take you to your account\u2019s Music on Hold center and will list all the custom music uploaded to your account that is played when you place someone on hold. Music is played in a top-to-bottom order or randomized depending on how the queue was created.<\/p>\n\n\n\n

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A search field at the top left of the page allows you to view the Music on Hold files for a specific user by entering a file name, and then clicking on the magnifying glass icon, as shown above.<\/p>\n\n\n\n

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The refresh button at the top right side of the page refreshes the information.<\/p>\n\n\n\n

In this section, we will explain how to work with music on hold (MOH), including:<\/p>\n\n\n\n

\u2022 Adding Music on hold
\u2022 Changing the order of the files
\u2022 Editing Music on hold files
\u2022 Deleting Music on hold files
\u2022 Adjusting Music on Hold settings<\/p>\n\n\n\n

Music on Hold Video Tutorial<\/strong><\/p>\n\n\n\n

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