{"id":892,"date":"2024-08-15T19:49:42","date_gmt":"2024-08-15T19:49:42","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=892"},"modified":"2024-08-15T19:49:43","modified_gmt":"2024-08-15T19:49:43","slug":"setting-an-introductory-greeting-for-the-call-queue","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/setting-an-introductory-greeting-for-the-call-queue\/","title":{"rendered":"Setting an Introductory Greeting for the Call Queue"},"content":{"rendered":"\n<p>Click the <strong>Settings<\/strong> button to open a Music on Hold Settings window.\u00a0 This will allow you to configure the queue with an introductory greeting, a message that will be played to every caller before they are connected with an agent.\u00a0 You can upload an introductory greeting or have the platform call you to record one. Name the greeting and click <strong>Save.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"400\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett.png\" alt=\"\" class=\"wp-image-893\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett.png 560w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett-300x214.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett-50x36.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett-60x43.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett-100x71.png 100w\" sizes=\"auto, (max-width: 560px) 100vw, 560px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Click the Settings button to open a Music on Hold Settings window.\u00a0 This will allow you to configure the queue with an introductory greeting, a message that will be played to every caller before they are connected with an agent.\u00a0 You can upload an introductory greeting or have the platform&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[64],"ht-kb-tag":[200,30,286,285],"class_list":["post-892","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-queues","ht_kb_tag-greeting","ht_kb_tag-greetings","ht_kb_tag-queue-greeting","ht_kb_tag-setting-call-queue-greeting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Setting an Introductory Greeting for the Call Queue - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to set a call queue greeting. Follow our guide to customize and configure greetings for callers entering your call queue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting an Introductory Greeting for the Call Queue - Smart City Networks Support\" \/>\n<meta property=\"og:description\" content=\"Learn how to set a call queue greeting. Follow our guide to customize and configure greetings for callers entering your call queue.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart City Networks Support\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-15T19:49:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/\",\"name\":\"Setting an Introductory Greeting for the Call Queue - Smart City Networks Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/MOH-sett.png\",\"datePublished\":\"2024-08-15T19:49:42+00:00\",\"dateModified\":\"2024-08-15T19:49:43+00:00\",\"description\":\"Learn how to set a call queue greeting. Follow our guide to customize and configure greetings for callers entering your call queue.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/#primaryimage\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/MOH-sett.png\",\"contentUrl\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/MOH-sett.png\",\"width\":560,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/setting-an-introductory-greeting-for-the-call-queue\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Setting an Introductory Greeting for the Call Queue\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/#website\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/\",\"name\":\"Smart City Networks Support\",\"description\":\"Smart City Networks Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Setting an Introductory Greeting for the Call Queue - Smart City Networks Support","description":"Learn how to set a call queue greeting. Follow our guide to customize and configure greetings for callers entering your call queue.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/","og_locale":"en_US","og_type":"article","og_title":"Setting an Introductory Greeting for the Call Queue - Smart City Networks Support","og_description":"Learn how to set a call queue greeting. Follow our guide to customize and configure greetings for callers entering your call queue.","og_url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/","og_site_name":"Smart City Networks Support","article_modified_time":"2024-08-15T19:49:43+00:00","og_image":[{"url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/","url":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/","name":"Setting an Introductory Greeting for the Call Queue - Smart City Networks Support","isPartOf":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website"},"primaryImageOfPage":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/#primaryimage"},"image":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/#primaryimage"},"thumbnailUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett.png","datePublished":"2024-08-15T19:49:42+00:00","dateModified":"2024-08-15T19:49:43+00:00","description":"Learn how to set a call queue greeting. Follow our guide to customize and configure greetings for callers entering your call queue.","breadcrumb":{"@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/#primaryimage","url":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett.png","contentUrl":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/MOH-sett.png","width":560,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/setting-an-introductory-greeting-for-the-call-queue\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/smartcitynetworks.com\/hvsupport\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Setting an Introductory Greeting for the Call Queue"}]},{"@type":"WebSite","@id":"https:\/\/smartcitynetworks.com\/hvsupport\/#website","url":"https:\/\/smartcitynetworks.com\/hvsupport\/","name":"Smart City Networks Support","description":"Smart City Networks Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/smartcitynetworks.com\/hvsupport\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/comments?post=892"}],"version-history":[{"count":1,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/892\/revisions"}],"predecessor-version":[{"id":894,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb\/892\/revisions\/894"}],"wp:attachment":[{"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/media?parent=892"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-category?post=892"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/smartcitynetworks.com\/hvsupport\/wp-json\/wp\/v2\/ht-kb-tag?post=892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}