{"id":905,"date":"2024-08-15T20:03:12","date_gmt":"2024-08-15T20:03:12","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=905"},"modified":"2024-08-15T20:03:13","modified_gmt":"2024-08-15T20:03:13","slug":"call-center-agent-tasks","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/call-center-agent-tasks\/","title":{"rendered":"Call Center Agent Tasks"},"content":{"rendered":"\n<p>Call Center Agents can use the Call Center Agent dashboard to carry out various call center-related tasks during their workday.<\/p>\n\n\n\n<p>This section covers the following topics:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigating the Call Center Agent Dashboard<\/li>\n\n\n\n<li>Working with Agent Call Queues<\/li>\n\n\n\n<li>Setting Agent Availability Status<\/li>\n\n\n\n<li>Custom Call Center Agent Status<\/li>\n\n\n\n<li>Working with Active Phones<\/li>\n\n\n\n<li>Working with Recent Call History<\/li>\n\n\n\n<li>Viewing Call Center Agent Statistics<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Call Center Agents can use the Call Center Agent dashboard to carry out various call center-related tasks during their workday. This section covers the following topics:<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[25],"ht-kb-tag":[291,151,290],"class_list":["post-905","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-center-user-guide","ht_kb_tag-agent-tasks","ht_kb_tag-call-center","ht_kb_tag-call-center-agent-tasks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call Center Agent Tasks - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn about Call Center Agent tasks. 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