{"id":937,"date":"2024-08-15T20:37:55","date_gmt":"2024-08-15T20:37:55","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=937"},"modified":"2024-08-15T20:38:15","modified_gmt":"2024-08-15T20:38:15","slug":"accessing-the-contact-center-analytics-main-menu","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/accessing-the-contact-center-analytics-main-menu\/","title":{"rendered":"Accessing the Contact Center Analytics Main Menu"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Use the Call Center Supervisor dashboard to access the Contact Center Analytics tool.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access Contact Center Analytics:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click the <strong>Contact Center Analytics button<\/strong>. The Contact Center Analytics tool opens and the general navigation and viewing boards display.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"846\" height=\"345\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics.png\" alt=\"\" class=\"wp-image-938\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics.png 846w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-300x122.png 300w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-768x313.png 768w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-50x20.png 50w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-60x24.png 60w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-100x41.png 100w\" sizes=\"auto, (max-width: 846px) 100vw, 846px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Click the Main Menu button to show the side navigation panel:<\/p>\n\n\n\n<ol id=\"block-f8e23609-b142-4e01-aa42-f7d1347886b4\" class=\"wp-block-list\">\n<li>Your logged-in user name and extension<\/li>\n\n\n\n<li>Add a new board button<\/li>\n\n\n\n<li>List of boards favorited by you<\/li>\n\n\n\n<li>List of boards favorited by you<\/li>\n\n\n\n<li>List of boards shared with you<\/li>\n\n\n\n<li>App version number<\/li>\n\n\n\n<li>Log out button<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"208\" height=\"512\" src=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-app.png\" alt=\"\" class=\"wp-image-939\" srcset=\"https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-app.png 208w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-app-122x300.png 122w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-app-20x50.png 20w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-app-24x60.png 24w, https:\/\/smartcitynetworks.com\/hvsupport\/wp-content\/uploads\/2024\/08\/analytics-app-41x100.png 41w\" sizes=\"auto, (max-width: 208px) 100vw, 208px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Use the Call Center Supervisor dashboard to access the Contact Center Analytics tool. To access Contact Center Analytics: Click the Main Menu button to show the side navigation panel:<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[25],"ht-kb-tag":[305,304],"class_list":["post-937","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-center-user-guide","ht_kb_tag-analytics-menu","ht_kb_tag-contact-center-analytics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Accessing the Contact Center Analytics Main Menu - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"The Call Center Supervisor dashboard to access the Contact Center Analytics tool to monitor and analyze call center performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/accessing-the-contact-center-analytics-main-menu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessing the Contact Center Analytics Main Menu - 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