{"id":956,"date":"2024-08-15T20:55:52","date_gmt":"2024-08-15T20:55:52","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&#038;p=956"},"modified":"2024-08-15T20:55:53","modified_gmt":"2024-08-15T20:55:53","slug":"contact-center-analytics","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/contact-center-analytics\/","title":{"rendered":"Contact Center Analytics"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Contact Center Analytics is a live reporting tool that helps Call Centers boost performance and customer satisfaction through actionable analytics. Customizable dashboards and independent views for supervisors and agents, Contact Center Analytics offers real-time detailed insights into a call center\u2019s day-to-day operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section covers the following topics:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accessing the Contact Center Analytics Main Menu<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Viewing a Board<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adding and Editing a Board<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Contact Center Analytics is a live reporting tool that helps Call Centers boost performance and customer satisfaction through actionable analytics. Customizable dashboards and independent views for supervisors and agents, Contact Center Analytics offers real-time detailed insights into a call center\u2019s day-to-day operations. This section covers the following topics:<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[25],"ht-kb-tag":[304],"class_list":["post-956","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-call-center-user-guide","ht_kb_tag-contact-center-analytics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center Analytics - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Contact Center Analytics tool boosts call center performance and customer satisfaction with live reporting and actionable insights.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/contact-center-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Analytics - Smart City Networks Support\" \/>\n<meta property=\"og:description\" content=\"Contact Center Analytics tool boosts call center performance and customer satisfaction with live reporting and actionable insights.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/contact-center-analytics\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart City Networks Support\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-15T20:55:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/contact-center-analytics\\\/\",\"url\":\"https:\\\/\\\/smartcitynetworks.com\\\/hvsupport\\\/knowledge-base\\\/contact-center-analytics\\\/\",\"name\":\"Contact Center Analytics - 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