{"id":973,"date":"2024-08-16T12:27:22","date_gmt":"2024-08-16T12:27:22","guid":{"rendered":"https:\/\/support.smartcitytelecom.com\/?post_type=ht_kb&p=973"},"modified":"2024-08-16T12:27:23","modified_gmt":"2024-08-16T12:27:23","slug":"managing-phone-hardware","status":"publish","type":"ht_kb","link":"https:\/\/smartcitynetworks.com\/hvsupport\/article\/managing-phone-hardware\/","title":{"rendered":"Managing Phone Hardware"},"content":{"rendered":"\n

The Phone Hardware<\/strong> tab lists all the devices configured on your organization, It allows you to filter, add, edit, and export information about the phone hardware in your platform.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Add a Phone<\/strong><\/a><\/h3>\n\n\n\n

You can add phones to your organization and point them to Users by clicking the Add Phone<\/strong> button as shown above. When you click on the Add Phone<\/strong> button, the Add Phone pop-up window will appear.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select the model of the device you want to add. Then, enter the MAC Address of the device. The user field will appear and allow you to select a user you would like to associate with this device.  The Notes<\/strong> field allows you to add additional information you may find helpful.<\/p>\n\n\n\n

Click the Save<\/strong> button.<\/p>\n\n\n\n

Basic Phone Settings<\/strong><\/a><\/h3>\n\n\n\n
Setting<\/strong><\/th>Description<\/strong><\/th><\/tr><\/thead>
Model<\/td>To add a phone, enter the telephone\u2019s make and model.\u00a0 The remaining fields that appear in this window depend on the make and model selected.<\/td><\/tr>
MAC Address<\/td>Adding a phone: <\/strong>Enter the telephone\u2019s MAC address. Editing a phone: <\/strong>Read-only field that shows the phone\u2019s MAC address.<\/td><\/tr>
Line<\/td>If your make and model have one more lines, enter them in these fields. The lines available for selection appear if the Add Phone Extension check box is checked when adding a user.<\/td><\/tr>
Notes<\/td>Enter optional notes about this phone.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Advanced Phone Settings<\/strong><\/a><\/p>\n\n\n\n

Setting<\/strong><\/th>Description<\/strong><\/th><\/tr><\/thead>
Directory<\/td>After the device has been created, you can click the Edit icon and the Advanced Tab will appear allowing you to configure the device with a directory. The Directory drop down allows for you to configure if the device display by first name or last name. If you would like to create a company directory or your favorite contacts displayed on the device directory. If this setting is available for your make and model of phone, select a directory of this phone.<\/td><\/tr>
Preferred Server<\/td>If this setting is available for your make and model of phone, select the preferred server you want to associate with this phone.<\/td><\/tr>
Transport Method<\/td>Select a transport method for this phone. Choices are: UDPTCPTLS<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

The Phone Hardware tab lists all the devices configured on your organization, It allows you to filter, add, edit, and export information about the phone hardware in your platform. Add a Phone You can add phones to your organization and point them to Users by clicking the Add Phone button…<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[67],"ht-kb-tag":[142,322,321,320,280],"class_list":["post-973","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-inventory","ht_kb_tag-add-phone","ht_kb_tag-advanced-phone-settings","ht_kb_tag-basic-phone-settings","ht_kb_tag-hardware","ht_kb_tag-phone-hardware"],"yoast_head":"\nManaging Phone Hardware - Smart City Networks Support<\/title>\n<meta name=\"description\" content=\"Learn how to effectively manage phone hardware with setup tips, add a phone, basic and advanced phone settings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartcitynetworks.com\/hvsupport\/knowledge-base\/managing-phone-hardware\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Phone Hardware - 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