Scheduling and Emailing Reports
Call Center enables call center supervisors and office managers (with call center functionality enabled) to request emailed reports in a variety of formats and time windows. Advanced settings also allow…
-
-
Managing Call Center Agents
Call agent supervisors and office managers can view call center agent information to determine agent call activity and performance levels. For each call agent extension in your domain, you can…
-
Working with Active Phones
Depending on the company, a call center agent is assigned one or more physical or softphones to handle calls within a queue. Call Center allows you to manage availability for…
-
Viewing Call Center Agent Statistics
The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well as for over a specified time period. Viewing My Statistics…
-
Navigating the Call Center Supervisor Dashboard
Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and office managers. You can see an overview of the call…
Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help! Email us at info@smartcitynetworks.com