Managing Call Queues
There may be times when you need to edit a Call Queue, such as changing Basic, Pre-Queue, or In-Queue options. Find the Call Queue you want to edit. To the…
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Setting an Introductory Greeting for the Call Queue
Click the Settings button to open a Music on Hold Settings window. This will allow you to configure the queue with an introductory greeting, a message that will be played…
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Editing Agents in a Call Queue
The Edit Agent icon will take you to the Edit Agents page, as shown below. Here, you can add agents to the queue, modify their ability to receive calls, and…
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Call Queue Rules
Here are our queue rules.
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Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to…
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