Music on Hold

The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue.

Music on Hold Settings

This introductory greeting will always play first when someone is placed on hold with the music afterwards.

  • Music on Hold Settings

    Clicking the setting button will display the Music on Hold icon will take you to the Music on Hold center. Clicking the Settings button will give you the option to…

  • Music on Hold

    The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue. You can precede the first file with an optional introductory greeting.…

  • Customizable Music on Hold Message

    Customizable Music on Hold gives you the ability to insert Music on hold and messages into audio that is already playing while a customer is on hold.  For example, when…

  • Music on Hold Page Layout

    There are five (5) different User Interface (UI) layouts available for Music On Hold (MoH), with important differences between these UI layouts. Music on Hold Page Layout Description Domain Level…

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