Accessing the Administrator’s Web Portal
The Administrator’s Web Portal is a web interface for managing your organization, your account, and communication with others.
Enhanced 911
Enhanced 911 (E911), a part of the 911 system that automatically ties the caller’s location, allows you to define the detailed location information for each user and device.
Quick Guide to Common Tasks
This section will give you a description of frequently performed tasks like Resetting a Password, Changing Open Hours, or Setting Call Forwarding.
Managing Users
Selecting the Users icon will take you to the User’s Center. This is where you can create and manage the users in your platform.
Conferences
The Conference icon, as shown below, will take you to the Conference Center where you can manage your organization’s conference bridges.
Auto Attendants
Auto Attendants are automated greetings with options to route calls. The most common use case for an Auto Attendant is having the main company phone number pointed to an Auto Attendant.
Call Queues
Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows.
Time Frames
The Time Frames icon will take you to the Time Frames application center. Time Frames are a set period of time which covers when we want certain events to occur, such as what hours is the phone to ring like holiday hours.
Music on Hold
The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue.
Inventory
The Inventory icon is where you can control where phone numbers are routed for voice calls and SMS messages.
Call History
Call History is a list of all calls made to and from your organization and can be found by clicking on the Call History icon on the main menu bar.
Music on Hold Settings
This introductory greeting will always play first when someone is placed on hold with the music afterwards.
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