Setting Agent Availability Status
Call Center agents can use star codes on their phones or use the Call Center Agent dashboard to change their availability status. Using Phone Star Codes to Set Agent Availability…
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Call Center Supervisor Tasks
In addition to the Call Center Agent dashboard, call center supervisors and office managers can use the Call Center Supervisor dashboard to view and manage call queues and call agent…
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Managing Call Center Agents
Call agent supervisors and office managers can view call center agent information to determine agent call activity and performance levels. For each call agent extension in your domain, you can…
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Navigating the Call Center Supervisor Dashboard
Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and office managers. You can see an overview of the call…
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