• What is the Call Queues tab?

    The Call Queues tab will give you an overview of your organization’s call queues and the number of agents logged into each queue, as seen here.

  • Adding Music to Call Queue

    You can add music by clicking the Add Music button. Select the audio file you want to add. The file must be in .wav or .mp3 format.  Name the hold…

  • Managing Call Queues

    There may be times when you need to edit a Call Queue, such as changing Basic, Pre-Queue, or In-Queue options. Find the Call Queue you want to edit.  To the…

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