Adding Music on Hold Files
The Add Music button will allow you to upload an mp3 or WAV format and name the Music on Hold file. The Add Music page appears. Note: Music files must…
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Changing the Order of Music on Hold Files
Music on Hold files play according to the order in which they appear in the Music on Hold page, starting with the top file on the page, if the randomization…
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Edit Music on Hold in Call Queues
If you want to edit the Music on Hold that is played in Call Queues, click on the Edit MOH icon. This will take you to the Music on Hold…
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Editing Music on Hold Files
If you need to edit the name of the Music on Hold file, from the Music on Hold page, either click a file name, or hover over a file name,…
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Music on Hold
The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue. You can precede the first file with an optional introductory greeting.…
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