Frequently Asked Questions

Please visit our Venues We Operate In page for a complete list of venues we currently provide services in. If Smart City is the service provider at the venue where your event is scheduled, and you would like to place an order for technology services, click hereand you will be redirected to our online ordering site. 

Yes, Smart City offers incentive rates if an exhibitor purchases services prior to a specific date. To find your event’s incentive deadline date you can do one of the following:

• Go to orders.smartcitynetworks.com
• Email customerservice@smartcity.com
• Call 888.446.6911
• Use the Chat Featureto speak to a live agent

Product offerings differ fromvenue to venue,soyouwill want to do some research ahead of time by visiting our Venues We Operate Inpage. Select the venue your event is scheduled to take place at to determinewhich services are available.To place an order or view an order form visit orders.smartcitynetworks.com

YES! Smart City provides complimentary Wi-Fi for attendees in all ofour venues. It is broadcastedinall public spacessuch as lobbies, food courts, restaurants, andin allmeeting rooms. 

YES!As services vary from venue to venue,you will need to work with your dedicated onsite Smart City team to build the ideal network for your unique event’s needs.For specific venue contact information please visit our Venues We Operate Inpage.

Servicesdovary from venue to venueso you will need to workdirectlywith the dedicated onsite Smart City team at the venue your event is being held atto determine what options are available. For specific venue contact information please visit our Venues We Operate Inpageoruse the Chat featureto speakto a live agent during regular business hours. 

YES! To receive our Exhibitor Ordering Guide and other supporting marketing collateral for your specific venue, please call Smart City at 888.446.6911or email us at customerservice@smartcitynetworks.com.

For additional assistance or to speak with a live representative during business hours use the Chat featureor call 888.446.6911. To send an email use the Contact Usbutton located on any page.