Welcome to Hosted Voice Call Center
Welcome to the Hosted Voice Call Center User Guide! Hosted Voice Call Center is a customizable virtual contact center solution. Hosted Voice Call Center offers expanded call center functionality for…
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Call Center Agent Tasks
Call Center Agents can use the Call Center Agent dashboard to carry out various call center-related tasks during their workday. This section covers the following topics:
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Adding and Editing a Board
After adding a new board or editing an existing board, the app bar changes color showing you are in Edit mode and the following edit options are available. Adding a…
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Hosted Voice Call Center Features
The Hosted Voice Call Center module offers the following features:
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