Managing Real-Time Call Center Statistics
The Call Center module has a host of call-queue related statistics that supervisors and managers can use to evaluate daily call center performance. Statistics are available in real-time for the…
-
-
Custom Call Center Agent Status
Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as “lunch”, “break”, and “available”. A custom status gives the Supervisor increased granularity on Call Center…
-
Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to…
Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help! Email us at info@smartcitynetworks.com