Call Queues

Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows.

  • Call Queues

    Call Queues, or Hunt Groups, are the perfect way to manage high-traffic flows. When all lines are used for the company or group, you can place the caller in a…

  • Adding Music to Call Queue

    You can add music by clicking the Add Music button. Select the audio file you want to add. The file must be in .wav or .mp3 format.  Name the hold…

  • Edit Music on Hold in Call Queues

    If you want to edit the Music on Hold that is played in Call Queues, click on the Edit MOH icon. This will take you to the Music on Hold…

  • Add a Call Queue

    1. To add a call queue, click the Add Call Queue button on the Call Queue center. You will get the following pop-up. The platform will guide you through the…

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