Navigating the Homepage

Once you log into the portal, you will have access to the platform. The Home Page gives you an at-a-glance review of everything going on with your extension.

  • Recent Call History Panel

    The Recent Call History panel provides an overview of the last 10 calls. Working with Recent Call History The Call Center Agent dashboard enables an agent to view their recent…

  • View/Change your Profile

    The Profile option allows you to change your account options, such as your first or last name and Time Zone. Clicking on the down arrow in the upper righthand corner…

  • Menu Bar

    Once you log into the portal, you will have access to the platform. The top of the user portal interface contains a menu bar with icons for navigating through the…

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