Granting Permission to the Microphone
When you first launch Hosted Voice Softphone, the browser may prompt you to grant access to the microphone. This prompt will look different based on the browser being used as…
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Managing Greetings – Softphone
From the left panel, click Greetings to manage voicemail greetings that callers will here when you do not answer the call. The following functions are available:
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Navigating the Main Softphone Screen
Once you log in to Hosted Voice Softphone, there are several main options available on the left panel that you can manage, including Contacts, Call History, Voicemail, Answering Rules, Greetings,…
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Managing Answering Rules – Softphone
From the left panel, click Answering Rules to display a list of your phone extension’s answering rules. To re-prioritize the rules, grab the grip lines at the right to reorder…
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Receiving a Call
When receiving a call, the computer will play a ringtone and the Softphone application displays the following call options:
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