• Call History

    Call History is a list of all calls made to and from your organization. It can be found by clicking on the Call History icon on the main menu bar.…

  • Call History Filters

    You can change the date range by clicking the Filters button. After clicking the Filters button, the Call History Filters window will appear. In this window, you can change the…

  • Exporting Call History

    The Export icon allows you to download the call history into a CSV file that can be opened in any spreadsheet application such as Excel or Apache Open Office. To…

  • Recent Call History Panel

    The Recent Call History panel provides an overview of the last 10 calls. Working with Recent Call History The Call Center Agent dashboard enables an agent to view their recent…

  • Viewing Call History

    From the left panel, click Call History to display your most recent call history list, including inbound, outbound, and missed calls. The records displayed show caller ID if available, call…

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