Event Technology Infrastructure at the Charlotte Convention Center
Smart City Networks is the exclusive technology, internet and utility services provider for the Charlotte Convention Center in North Carolina. We deliver enterprise-grade event Wi-Fi, wired internet, voice, electrical, plumbing, and data network solutions engineered for high-density environments such as trade shows, conventions, meetings, and expos. Our onsite team of engineers and technicians design and manage custom connectivity for registration, live-streaming, in-booth demonstrations, POS devices, and more, ensuring fast, reliable, and secure performance throughout the venue.
With redundant fiber infrastructure, 24/7 network monitoring, and local onsite support, Smart City Networks keeps every event connected from move-in to move-out.
Venue Features
- Dual 10 Gbps Dedicated Circuits
- Onsite Technical Support
- 24/7 Network Monitoring
- Cybersecurity & Threat Detection
- High-Density Cisco Wireless Network with a Fiber Backbone
- Redundant Network & Backup Power Systems
- Full Facility Wired and Wireless Connectivity
Complimentary Wi‑Fi
- Lobby
- Meeting Rooms
- Common Spaces
Venues Served
- Charlotte Convention Center
Internet
Smart City Networks offers a wide range of both wired and wireless internet services, along with custom networking options that can support thousands of users at a time.
Internet Services
- Dedicated Bandwidth
- Custom Private Network Engineering
- High-Density Wired Networks
- Fiber & Cable Installation
- Media Broadcast Applications
Wireless Services
- Wireless Internet
- Custom Wireless Network Design
- Custom Splash Pages
- Wireless Sponsorship
- Onsite Wi-Fi
Equipment and Labor
- Switch Rental
- Patch Cables
- Technician Labor
Voice and Telephone
Smart City Networks Voice and Telephone services can be used for reception check-in, conference calls in meeting rooms, and for in-booth credit card processing machines.
Voice and Telephone
- Single-line Phone
- Multi-line Phone
- Polycom Conference Phone
- Voicemail
- VoIP (Hosted Voice Solution)
Electrical
Smart City Networks offers temporary electrical power services that include both single and multiphase up to 480 Volts. Installation, operation and dismantling of all electrical services are performed by Convention Center electricians.
Electrical
- Duplex Outlets (up to 2400 Watts)
- 120V Standard Circuit
- 208V Single/Three-Phase Circuits
- 480V Three-Phase Circuits
- Custom Power Configurations
Equipment and Labor
- Power Strips
- Extension Cords
- Electrical Labor
Plumbing and Air
Smart City Networks provides plumbing services, including water and drain services for sinks, pools or spas. Additionally, compressed air services are available when ordered in advance.
Plumbing and Air
- Water Service (1/2” Service Outlet)
- Fill & Drain Service
- Compressed Air
Equipment and Labor
All specialized plumbing equipment must be pre-ordered in advance of move-in.
Karl Seeba
General Manager
Local Team
704 – 339-6700
charlotte@smartcity.com
Customer Service
888 – 446-6911
customerservice@smartcity.com
Frequently Asked Questions
Does the Charlotte Convention Center have an exclusive service provider for internet, Wi-Fi and utilities?
Yes. The exclusive service provider for all technology and utility services at the Charlotte Convention Center is Smart City Networks.
How can an Exhibitor order internet service for their booth?
Exhibitors can place orders through Smart City Networks’ online Exhibitor Ordering Portal.
Does Smart City Networks have technical support available during events?
Yes. Smart City Networks supports events with a full technical support team that includes onsite staff and remote resources working together. During move-in and show hours, the network is actively monitored, and any service issues are promptly addressed.
Is guest Wi-Fi available for Attendees?
Yes. Smart City Networks offers Complimentary Wi-Fi for attendees who need light internet speeds for checking their email and browsing the web. Complimentary Wi-Fi should not be used for mission critical tasks.
Depending on the event, Sponsored Wi-Fi may also be available throughout the facility, including on the show floor, and Smart City Networks also offers self-service Wi-Fi that can be purchased onsite at all our partner venues.
Who should Event Planners and Show Management contact for assistance with a quote?
Event Planners and Show Management should contact the local Smart City Networks team at the Charlotte Convention Center for a custom quote. The local Charlotte team can be reached by telephone at 704 – 339-6700 or by emailing charlotte@smartcity.com
Do Exhibitors need to submit a floorplan?
Yes. Floorplans are required for all Exhibitor orders. All floorplans should include the surrounding booth numbers for orientation, measurements and easy identification of all required end location(s). Be sure to distinguish your main distribution line (MDL) and any additional patch cables. Please reference Smart City’s Communications Floorplan Worksheet.
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”Onsite communication was great. Karl and his team would respond quickly to my text messages and inquiries and helped fixed issues or make requested upgrades in a timely manner. Thanks Smart City!
Erin LevineAssociated Professional Sleep Societies
