Call Center User Guide

Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.

  • Contact Center Analytics

    Contact Center Analytics is a live reporting tool that helps Call Centers boost performance and customer satisfaction through actionable analytics. Customizable dashboards and independent views for supervisors and agents, Contact…

  • Setting Agent Availability Status

    Call Center agents can use star codes on their phones or use the Call Center Agent dashboard to change their availability status. Using Phone Star Codes to Set Agent Availability…

  • Call Center Supervisor Tasks

    In addition to the Call Center Agent dashboard, call center supervisors and office managers can use the Call Center Supervisor dashboard to view and manage call queues and call agent…

  • Viewing a Board

    Below are some of the buttons and actions you can expect to see in the app bar when viewing a board:

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